Carrier unlocks, in brief
Carriers use device and account rules to decide whether a phone can be unlocked for use on another compatible network. Requirements differ by country, carrier, plan, and device history. A phone being paid off is common, but not the only possible requirement.
Steps to take
- Identify the original carrier and account holder, if known.
- Check the carrier's current unlock policy and any outstanding device balance.
- Ask the carrier to confirm eligibility and submit its official unlock request.
- Follow the carrier's instructions to finish the unlock and test a compatible SIM or eSIM.
Different kinds of locks
A carrier/SIM lock is different from a screen passcode, Apple Activation Lock, Google Factory Reset Protection, or a financing/account restriction. A carrier unlock does not remove another person's account lock or prove ownership.
Protect your information
Do not share your Apple or Google password, carrier account password, one-time verification code, or remote access to your device. Start with the carrier's official support channel. Avoid services that promise to bypass ownership checks or account protections.
Pre-launch notice
MobileUnlock is preparing an eligibility-review service. Provider coverage is not confirmed and paid orders are not open. The planned €9.99 price and 24-hour target apply only if the future service can support a specific check; neither is currently a live offer.
Find official carrier resources →